Why do you refer to MSMM as a "debacle"? I would think that Mike and other MSMM owners would be the only people in a position to say something like that.
This is the 3rd or 4th launch Mike has done. Don't you think he's developed a profile of buyer behavior by now?
What you describe is typical behavior for a small group of people who buy into a membership program (ANY membership program), suck down all of the available materials, then request a refund. It's a well-known problem for vendors that has nothing to do with the price. I've seen it reported for $5 membership sites!
If it was YOUR membership site, what would YOU do to make it worth the while of people who stick around?
BTW, since you're not involved, you have no insight into the other things that they've been adding to the program over time.
Personally, I purchased MSMM through a link with the Social Media Science guys and basically got a two-fer -- additional membership in their Local Web Science program. They were the 5th or 6th highest affiliates. I don't know for sure, but I suspect the refund rate of their customers is lower than many others.
Anyway, all of these purchases depend on the value you derive from what you bought.
If it's of no value to you, then it's worth exactly what you paid for it -- zero. Actually, you wasted a lot of time viewing videos that apparently weren't of any value either, where you could have used that time more productively.
I notice a chronic problem among most people who have not been in business for very long. They place a $0 value on their time, and think that the only thing that matters is the dollar cost of a product or service and what they can earn directly from it.
This mindset is precisely what makes it so difficult for most to understand how to negotiate sales to businesses.
When your TIME is at a premium, and the long-term success of your business depends on where you focus YOUR efforts, the cost of things becomes secondary.
Also, if you sit down and add up the REAL COST to a business owner to hire someone, pay them to sit there and learn everything about MSMM and how to use Traffic Geyser, then get some value out of it, it'll cost them MORE than the price of MSMM. There's nothing that keeps that employee from jumping ship and using their knowledge for personal gain rather than for the business who paid for it.
Basic TG costs $97/mo. If you can't afford that yourself, you should be able to find a half-dozen clients who'll pay 2-3x that to you for running one 10x10x4 campaign for them every month. Look at what most SEO outfits do -- they post a few articles, a few bookmarks, a few blog posts, and charge ... $500-$1500/mo for it.
How much were YOU paid to go through those videos? If your time is worth $100/hr, how much did you earn sitting there watching those videos? If you say "nothing", then someone ripped you off! (Hint: it wasn't the guys who put out the videos!)
If you look at the cost of MSMM to YOU and think it's "high" relative to its value to your customers, you're looking at things backwards. If that's your perspective, then you SHOULD ask for a refund, since you'll never get any real value from it.
Business owners are constantly evaluating things from a very simple perspective: "Make vs. buy". They also factor in the "time value of money". Consider these two options:
(1) a $100 expense today gets $1000 more business this week, vs.
(2) a $10 expense that gets $1000 more business in three months
If you pick (2), you'll be out of business very quickly. That's the "#1 is too expensive" perspective.
If you have rent and payroll to meet THIS WEEK, throwing $10 at something that won't make anything for three months is just a waste of $10.
THAT is what most people don't understand about dealing with business owners.
Anybody who's confused by this should find a local group of people who play Robert Kiyosaki's CashFlow game and play it a dozen times or so -- until you get the idea of what "ROI" is all about.
-David




Reply With Quote

Bookmarks